Apprentice – Reception and Information Officer

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A great opportunity to learn and work with an established charity and local community hub.

The centre is currently committed to a transformational redevelopment programme which will involve structural changes, site development, the development of new community facilities and services over the next few years.

Purpose of the role:

Provide a welcoming and engaging community service at the Selby Centre by responding to community needs. Selby Centre is an exciting community centre that has up to 4,000 visitors per week from a diverse cultural community. This role will bring both fun and challenges involving:

  • Welcoming customers by presenting them with the welcome pack
  • Campaigning for facilities hiring
  • Providing information on requirements to facilities coordinator
  • Overseeing reception and up keeping of materials
  • Implementing a client management system

Principal accountabilities:

  • Opening up reception
  • Serves visitors by greeting, welcoming, and directing them appropriately.
  • Notifies company personnel of visitor arrival.
  • Liaise with the Facilities Coordinator for maintaining security and telecommunications system.
  • Informs visitors by answering or referring inquiries.
  • Directs visitors by maintaining employee and department directories.
  • To stay abreast of the Selby Centre facilities to ensure that they are well-served, functioning well and operating in a safe manner when hired.
  • Maintains security by following procedures, monitoring logbook, and issuing visitor badges.
  • To update facilities hiring daily sheets using Salesforce software and chase up payments.
  • Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
  • Stationary ordering and use of purchase order system.
  • Supports continuity with Centre Manager by documenting and communicating actions, irregularities, and continuing needs.
  • Supporting any events taking place on Selby’s behalf.
  • Obtaining information from relevant outside sources, including Council services, partners and training provides.
  • Contributes to team effort by accomplishing related results as needed.
  • Organising and promoting facilities and room hire, opening and closing of rooms
  • Help with social media
  • To represent Selby Trust in a professional manner at relevant external meetings offering opportunities to community organisations and local residents.
  • Sorting the incoming mail
  • Posting outgoing mail
  • Collecting and receipting payments
  • Any other relevant duties within the administration framework.

Entry requirements

GCSE Maths and English grades A to C / 9 to 4 or the equivalent (Functional Skills)

Skills Required


  • Previous Reception experience or similar
  • Experience of a customer service environment
  • Ability to deal effectively with colleagues at all levels
  • Ability to deal with difficult situations and customers
  • Ability to work in a team
  • Good level of IT skills
  • A working knowledge of managing social media platforms such as Facebook, Twitter and Instagram
  • A good general education including GCSE English and Maths or equivalent or vocational qualifications
  • Excellent interpersonal skills
  • Excellent communication skills both written and oral
  • Attention to detail
  • Flexible and adaptable


  • Experience of working within a diverse community
  • Ability to promote and safeguard the welfare of young people and vulnerable adults
  • Experience of dealing with a front-line services
  • Experience of liaising with colleagues at all levels in an organisation
  • Experience of working successfully in a team
  • Customer service experience and / or customer service qualification
  • Commitment to CPD
  • Salesforce software desirable – training will be provided

Personal Qualities

  • Flexible attitude to hours as occasional outside core hours’ attendance maybe required.
  • Smart appearance
  • Professional
  • Keen interest in working for the community and within the charity sector

Qualifications taken

  • Business Admin, Advanced Apprenticeship (Level 3)
  • Functional Skills
  • Personal learning and thinking skills
  • Employment rights and responsibilities

Employer Description

Charity Hub which hosts up to 39 organisations in the Tottenham area, The centre has over 4000 visitors a week for sports activities, meetings, events, weddings, parties, general public services, employment training providers. An extremely diverse range of people from different communities. To work at Selby you must have a heart for people and able to work with and respect the diverse communities from different faith groups, different languages etc.

What Next?

This is a new post and will be integral to our front of house interface with all customers, as we develop as a local community hub there will be a broader and extended range of opportunities to move into a broader information and guidance role/activities within the organisation. The LBH has committed to working with the Selby Trust to develop an extended community hub.

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